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Retail Week Poll – Crimes against Businesses
August 24, 2011

ICM conducted research in August 2011 for Retail Week into crimes against business. Almost 4 in 10 people say crimes to business premises are treated… more

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Recommendation Blue Touch Paper
August 11, 2011

Every brand would like people to say great things about it. But people are more likely to moan about their negative experiences, aren’t… more

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Retail Week Poll – Spending and Personal Finances
July 14, 2011

ICM conducted research in July 2011 for Retail Week into consumer finances and spending. Please click here to see the detail (PDF)

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Retail Week Poll – Argos
June 23, 2011

ICM conducted research in June 2011 for Retail Week on shopping behaviour at Argos. Please click here to see the detail (PDF)

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Retail Week Poll – Social Media in Retail
May 1, 2011

ICM conducted research in May 2011 for Retail Week on the role of social media in retail. Please click here to see the detail (PDF)

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Retail Week Poll – Consumer Confidence
April 1, 2011

ICM conducted research in April 2011 for Retail Week on consumer confidence around retail prices. Please click here to see the detail (PDF)

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Understanding customer behaviour
March 26, 2011

Nathan Bartlett, Head of Retail at ICM Research, says: “Understanding the customer at the point of purchase needs to look at both conscious and unconscious… more

Retail overview
March 26, 2011

ICM help retailers understand how people use their sales channels, products and services, how their customers interact with staff and how the overall experience leaves… more

Accompanied shopping
March 17, 2011

An accompanied shop through a branch of H&M reveals one consumer’s opinion on layout and product presentation as well as the… more

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Retail Week Poll – Tesco vs. Marks & Spencer’s
March 1, 2011

ICM conducted research in March 2011 for Retail Week comparing Tesco with Marks & Spencer’s. Please click here to see the detail (PDF)

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